SURE (CIIM) is a wholly owned subsidiary of Batelco Group, acquired in 2013. The company offers telephony services to the Channel Islands and Isle of Man and is the leading full service operator in Guernsey with market-leading positions in fixed voice, mobile and broadband services and the prime competitor in both Jersey and Isle of Man.
2016 was another year of significant investment in SURE’s mobile and fixed line network which produced increases in postpaid mobile, broadband and fixed line voice subscribers. The company also successfully expanded its cloud capabilities with a unique technology mix which is now attracting new corporate customers.
During the year SURE upgraded its retail stores to ensure a customer led and digital experience. Customer satisfaction scores show that the company continues to lead in its markets with increased scores in both mobile and broadband across all islands.
The Isle of Man Government approved SURE’s application for “Code Powers”. Code Powers allow the company to install and maintain telecommunications apparatus on public and private land and will therefore facilitate the building of SURE’s business to business fibre optic network, allowing it to complete more effectively against the incumbent operator.